Law and Rights
In an effort to learn something about customer care from the Japanese, Chrysler has created a new "customer advocate" job and hired a man from Nissan to fill it.
Doug Betts is the company's new chief customer officer. Have you got a lemon? Then write down this guy's name because he's who you should argue with. And when you get the runaround from this guy, call us and we'll take over dealing with him.
Betts was the VP of customer satisfaction for Nissan North America before taking on the new job at Chrysler. Chrysler's Vice Chairman, Jim Press, says Bett's job will be a liaison between Chrysler customers and executives to deal with "quality issues" and Betts will be reporting direct to VP Press.
So, if you've got one of those 81,000 recalled Jeep Wrangler or Dodge Nitro vehicles that stall, call Betts. If you've got one of the PT Cruisers recalled for having "fly off" windows, call Betts. If you've got one of the Chrysler Pacifica vehicles being investigated for fuel tank punctures, call Betts.
What? You say you don't know Betts' phone number? Neither do we. Seems he's out there somewhere ... we just don't know where!
Got a lemon? Get a Burdge attorney. We may not get ahold of Betts, but we will get ahold of Chrysler! If you've got a lemon, don't go it alone. Call us, 888.331.6422 Toll Free from anywhere. Or email us today.
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Law and Rights
Chrysler Creates Customer Advocate Job
In an effort to learn something about customer care from the Japanese, Chrysler has created a new "customer advocate" job and hired a man from Nissan to fill it.
Doug Betts is the company's new chief customer officer. Have you got a lemon? Then write down this guy's name because he's who you should argue with. And when you get the runaround from this guy, call us and we'll take over dealing with him.
Betts was the VP of customer satisfaction for Nissan North America before taking on the new job at Chrysler. Chrysler's Vice Chairman, Jim Press, says Bett's job will be a liaison between Chrysler customers and executives to deal with "quality issues" and Betts will be reporting direct to VP Press.
So, if you've got one of those 81,000 recalled Jeep Wrangler or Dodge Nitro vehicles that stall, call Betts. If you've got one of the PT Cruisers recalled for having "fly off" windows, call Betts. If you've got one of the Chrysler Pacifica vehicles being investigated for fuel tank punctures, call Betts.
What? You say you don't know Betts' phone number? Neither do we. Seems he's out there somewhere ... we just don't know where!
Got a lemon? Get a Burdge attorney. We may not get ahold of Betts, but we will get ahold of Chrysler! If you've got a lemon, don't go it alone. Call us, 888.331.6422 Toll Free from anywhere. Or email us today.
Burdge Law Office
www.BurdgeLaw.com
Getting Rid of Lemons Since 1978
www.BurdgeLaw.com
Getting Rid of Lemons Since 1978
Subscribe in a reader- Does Chrysler Have To Buy Back Your Car Or Truck?
Got a Lemon? Get Burdge on Your SideChrysler Death Wobble trucks to be repurchased. After months of negotiations, Chrysler has agreed to accept a hefty fine for violating federal safety laws and buy back the trucks that thousands of consumers complained...
- Recalls Drop
It's about time the quality came back. Maybe it has. At least for some. Vehicle recalls totalled 10.2 million last year, a 30% drop from 2007 and the lowest number of vehicles recalled since 1994, reported the Detroit News after examining the government's...
- Recall Roundup
The new Chrysler is still busy cleaning up the old Chrysler's problems it seems. Federal safety investigators have announced that Chrysler is recalling nearly 300,000 SUV vehicles because of brake problems. The recall involves the 2006 and 2007 model...
- Dodge Nitro Blowing Up?
You have to wonder why Chrysler makes so many models that compete with each other, instead of with other brands, and just how long can that kind of marketing survive? Take the Dodge Nitro. It competes with the Jeep Liberty. Then there's the Chrysler...
- Who Makes The Worst Cars?
Okay, so you're probably wondering...who makes the worst cars? We don't know, but we do know who we get the most complaints about and who our clients file lawsuits against more than anyone else. We keep track of our numbers. And what our numbers...