Law and Rights
Car dealers are improving but they still keep some customers waiting, irritating them and costing them business.
The JD Power Sales Satisfaction Index analyzes the purchase "experience" based on reports from the car buying public. What people complain about most? Long waits for the paperwork process after negotiating the purchase and a general feeling of being poorly treated, according to the survey.
On average, the auto sales industry creeped up 5 points on a 1,000 point scale (barely a bubble), accoring to the survey, which measures satisfaction with the dealership facility, salesperson, paperwork/finance process, delivery process and vehicle price.
Nearly a third of all vehicle sales take place on a weekend, when consumers aren't at work, according to the survey.
Jaguar is the top dog when it comes to giving customers a pleasing buying experience, while Mazda Mitsubishi, Nissan and Suzuki tied for worst.
But not everything is the buying experience. Quality still counts and that's a whole different story. A lot of German and Japanese cars took took quality honors and have consistently done so.
Car dealers of all kinds have lots of ways of making money off you. Things like the negative equity ripoff, arbitration clauses that can keep you from suing them when you find out what they did to you, ourageously priced window etching so-called "security systems" that are nothing but some high priced window scratches, and outright fraud.
When it comes to getting rid of lemons, or getting your money back from ripoff car dealers, that's what we do best...in fact, that's about all we do and all we've done for nearly 30 years. If a car dealer ripped you off, if you got stuck with a lemon, call us. Chances are, we can help you get out of that mess they put you in.
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- Car Dealer Pays $600,000+ To Settle 16 Lawsuits, 5 Complaints
The headline reads "Auto Dealer Target of Lawsuits" Burdge Law Office has been fighting car sales fraud in Ohio and Kentucky for more than 25 years and the consumer complaints about Ohio and Kentucky car dealers haven't stopped coming into the...
- Jaguar Sales Down, Happiness Up
Jaguar sales in the US are down 27% below last year, for the first 6 months. But JD Powers (the survey people) say Jaguar tops all others when it comes to Customer Service. The sales slump might explain why Ford has Jaguar up for sale, along with its...
- Car Sales Fraud Rising
New car sales are slowing down and that can mean an increase in fraudulent practices in the used car department, just to keep the money flowing. For the first time ever, the US automakers are predicted to drop to less than a 50% share of the market in...
- Sales And Fraud Seesaw
The Dayton Busines Journal, like many business publications, say that auto sales are slowing down. It's happening in Denver and nationwide, but what does it really mean for you? We've noticed a consistent trend over the years, when it comes to...
- The Service Departments That Make A Difference
The service department is the front line of customer satisfaction or customer irritation. If the dealer's service department treats the customer like gold, the customer stays happy and will put up with almost anything that goes wrong with their vehicle....
Law and Rights
Dealers Improving Service
Car dealers are improving but they still keep some customers waiting, irritating them and costing them business.
The JD Power Sales Satisfaction Index analyzes the purchase "experience" based on reports from the car buying public. What people complain about most? Long waits for the paperwork process after negotiating the purchase and a general feeling of being poorly treated, according to the survey.
On average, the auto sales industry creeped up 5 points on a 1,000 point scale (barely a bubble), accoring to the survey, which measures satisfaction with the dealership facility, salesperson, paperwork/finance process, delivery process and vehicle price.
Nearly a third of all vehicle sales take place on a weekend, when consumers aren't at work, according to the survey.
Jaguar is the top dog when it comes to giving customers a pleasing buying experience, while Mazda Mitsubishi, Nissan and Suzuki tied for worst.
But not everything is the buying experience. Quality still counts and that's a whole different story. A lot of German and Japanese cars took took quality honors and have consistently done so.
Car dealers of all kinds have lots of ways of making money off you. Things like the negative equity ripoff, arbitration clauses that can keep you from suing them when you find out what they did to you, ourageously priced window etching so-called "security systems" that are nothing but some high priced window scratches, and outright fraud.
When it comes to getting rid of lemons, or getting your money back from ripoff car dealers, that's what we do best...in fact, that's about all we do and all we've done for nearly 30 years. If a car dealer ripped you off, if you got stuck with a lemon, call us. Chances are, we can help you get out of that mess they put you in.
Burdge Law Office
www.UsLemonLawyers
Helping Consumers, and Consumer Law Attorneys, Since 1978
www.UsLemonLawyers
Helping Consumers, and Consumer Law Attorneys, Since 1978
Subscribe in a reader- Car Dealer Pays $600,000+ To Settle 16 Lawsuits, 5 Complaints
The headline reads "Auto Dealer Target of Lawsuits" Burdge Law Office has been fighting car sales fraud in Ohio and Kentucky for more than 25 years and the consumer complaints about Ohio and Kentucky car dealers haven't stopped coming into the...
- Jaguar Sales Down, Happiness Up
Jaguar sales in the US are down 27% below last year, for the first 6 months. But JD Powers (the survey people) say Jaguar tops all others when it comes to Customer Service. The sales slump might explain why Ford has Jaguar up for sale, along with its...
- Car Sales Fraud Rising
New car sales are slowing down and that can mean an increase in fraudulent practices in the used car department, just to keep the money flowing. For the first time ever, the US automakers are predicted to drop to less than a 50% share of the market in...
- Sales And Fraud Seesaw
The Dayton Busines Journal, like many business publications, say that auto sales are slowing down. It's happening in Denver and nationwide, but what does it really mean for you? We've noticed a consistent trend over the years, when it comes to...
- The Service Departments That Make A Difference
The service department is the front line of customer satisfaction or customer irritation. If the dealer's service department treats the customer like gold, the customer stays happy and will put up with almost anything that goes wrong with their vehicle....