Law and Rights
Jaguar sales in the US are down 27% below last year, for the first 6 months. But JD Powers (the survey people) say Jaguar tops all others when it comes to Customer Service.
The sales slump might explain why Ford has Jaguar up for sale, along with its Land Rover line. Both are valued at about $1.5 Billion and that's money that Ford could use. Ford expects to be getting six or more buyers bids any day now, including at least one from a company that was interested in buying Chrysler recently and one from an India car builder. If you can't sell the cars, sell the company, that seems to be Ford's new motto.
Ailing Land Rover joined Isuzu, Suzuki, Volkswagen, and Jeep as the bottom five in Customer Service out of all vehicle manufacturers. That matches up with our clients' experience too.
What makes no sense is what happened in the recent survey report between Lexus and Buick. Lexus was at the top of the game last year and this year dropped to a tie at third place with Cadillac. Meanwhile, Buick moved up to second place, passing up both of the luxury brands.
Behind the first four in the top ten were Mercury, Saturn, Mini, Lincoln, Pontiac and Infiniti, in that order.
Whether your lemon is at the top of the heap or the bottom doesn't really matter when it's your lemon. If you want it squashed, call us. That's what we do.
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- Is Ford Killing Off The Mercury Marque?
Things have been rough at the Mercury brand. Since 2000 the sales of Mercury motor vehicles have plummeted 74%. Rumor has it that Ford has had enough of the failing brand. Automotive News reports that industry insiders are saying that top executives...
- Car Quality Gets Better, Mostly
Looks like car quality is getting better and better. JD Power & Asc. released a new study that shows rising quality but at the same time it shows new model troubles. It's the annual Initial Quality Study they do every year but this year is different....
- Bad Sales Can Mean Good Deals
If you're looking for a good deal on a new car or truck right now, the first place to look should be at who's selling hot and who's selling not. Low sales figures can mean that the seller is hungry to improve their numbers. After all, it's...
- Quality Is Job 1 At Ford Again
Years ago Ford's advertising slogan was Quality is Job 1. Well, maybe quality is coming back to Ford. But in an ironic twist, the best manufacturing plant in America, the one with the lowest defect rate, is the one Ford just shut down in Wixom, Michigan,...
- The Service Departments That Make A Difference
The service department is the front line of customer satisfaction or customer irritation. If the dealer's service department treats the customer like gold, the customer stays happy and will put up with almost anything that goes wrong with their vehicle....
Law and Rights
Jaguar Sales Down, Happiness Up
Jaguar sales in the US are down 27% below last year, for the first 6 months. But JD Powers (the survey people) say Jaguar tops all others when it comes to Customer Service.
The sales slump might explain why Ford has Jaguar up for sale, along with its Land Rover line. Both are valued at about $1.5 Billion and that's money that Ford could use. Ford expects to be getting six or more buyers bids any day now, including at least one from a company that was interested in buying Chrysler recently and one from an India car builder. If you can't sell the cars, sell the company, that seems to be Ford's new motto.
Ailing Land Rover joined Isuzu, Suzuki, Volkswagen, and Jeep as the bottom five in Customer Service out of all vehicle manufacturers. That matches up with our clients' experience too.
What makes no sense is what happened in the recent survey report between Lexus and Buick. Lexus was at the top of the game last year and this year dropped to a tie at third place with Cadillac. Meanwhile, Buick moved up to second place, passing up both of the luxury brands.
Behind the first four in the top ten were Mercury, Saturn, Mini, Lincoln, Pontiac and Infiniti, in that order.
Whether your lemon is at the top of the heap or the bottom doesn't really matter when it's your lemon. If you want it squashed, call us. That's what we do.
Burdge Law Office
www.UsLemonLawyers.com
Helping Consumers Get Rid of Lemon Cars and Trucks Since 1978
www.UsLemonLawyers.com
Helping Consumers Get Rid of Lemon Cars and Trucks Since 1978
Subscribe in a reader- Is Ford Killing Off The Mercury Marque?
Things have been rough at the Mercury brand. Since 2000 the sales of Mercury motor vehicles have plummeted 74%. Rumor has it that Ford has had enough of the failing brand. Automotive News reports that industry insiders are saying that top executives...
- Car Quality Gets Better, Mostly
Looks like car quality is getting better and better. JD Power & Asc. released a new study that shows rising quality but at the same time it shows new model troubles. It's the annual Initial Quality Study they do every year but this year is different....
- Bad Sales Can Mean Good Deals
If you're looking for a good deal on a new car or truck right now, the first place to look should be at who's selling hot and who's selling not. Low sales figures can mean that the seller is hungry to improve their numbers. After all, it's...
- Quality Is Job 1 At Ford Again
Years ago Ford's advertising slogan was Quality is Job 1. Well, maybe quality is coming back to Ford. But in an ironic twist, the best manufacturing plant in America, the one with the lowest defect rate, is the one Ford just shut down in Wixom, Michigan,...
- The Service Departments That Make A Difference
The service department is the front line of customer satisfaction or customer irritation. If the dealer's service department treats the customer like gold, the customer stays happy and will put up with almost anything that goes wrong with their vehicle....