Law and Rights
Japanese car companies took the top 3 spots for customer satisfaction in Germany, beating out the Germans on their own turf. In the land of Mercedes and BMW, the Top 10 customer satisfaction rankings go mostly to foreigners. Achtung! Pass the beer stein and welcome to the real world.
JD Power, the auto sales survey people, just reported that Honda topped the list and edged Toyota out by a single point in customer satisfaction among German car owners in Germany.
BMW came in at the number 4 spot and is the top-ranked German model but even they are behind Subaru, who holds the #3 ranking.
The customer satisfaction index (CSI) tracks how satisfied customers are for 27 car brands and 112 individual models in Germany. The results were published on the Web site of Automobilwoche, a sister publication of Automotive News Europe.
German luxury brand Audi came in at #7 and Mercedes came in near the bottom at #8. So in Germany, the Germans are happier with their Honda than their Mercedes. Shucks, they are even happier with a Subaru ... and just think of the money they are saving!
The only thing Volkswagen had to show for itself was winning the "most improved" ranking for this year, jumping to #12 from #23 last year. But then again when you are #23 on a list of 27, there's a lot more room to go up than there is to go down.
And the tail end of the list? That honor goes to Chevrolet at #27 and the cute little Smart car at #26.
Not only do the Japanese manufacturers lead quality surveys and customer satisfaction surveys in the US, they do it in Europe too. That only proves that people are the same pretty much everywhere. When it comes to buying a car, they just want something that runs right and that the manufacturer will stand behind. Hey, Detroit, is that too much to ask for?
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- Toyota Trashed In Industry Quality Survey
Normally Toyota ranks high in the annual 2010 JD Power "initial quality survey" each year but this year, the massive recalls, including the unintended acceleration mess, cost them big time. Down, down, down they went. Down to 21st place. At the same...
- Dealers Improving Service
Car dealers are improving but they still keep some customers waiting, irritating them and costing them business. The JD Power Sales Satisfaction Index analyzes the purchase "experience" based on reports from the car buying public. What people complain...
- The Service Departments That Make A Difference
The service department is the front line of customer satisfaction or customer irritation. If the dealer's service department treats the customer like gold, the customer stays happy and will put up with almost anything that goes wrong with their vehicle....
- Some Cars Run Right
The latest annual reliability survey from Consumer Reports applauds some Asian automakers while again lobbing lemons at US makers and, this time, tossing a few at European automakers too. The "Top 31 most reliable" scorecard: Japanese: 29 US: 2 European:...
- Manufacturers - The Good, The Bad, The Ugly
It is just a fact of life that some manufacturers seem to care more about consumers than others. We've been helping consumers since 1978 and have seen many manufacturers come and go. We think that the ones who have succeeded, and have stuck around,...
Law and Rights
Japan is #1 in Germany
Japanese car companies took the top 3 spots for customer satisfaction in Germany, beating out the Germans on their own turf. In the land of Mercedes and BMW, the Top 10 customer satisfaction rankings go mostly to foreigners. Achtung! Pass the beer stein and welcome to the real world.
JD Power, the auto sales survey people, just reported that Honda topped the list and edged Toyota out by a single point in customer satisfaction among German car owners in Germany.
BMW came in at the number 4 spot and is the top-ranked German model but even they are behind Subaru, who holds the #3 ranking.
The customer satisfaction index (CSI) tracks how satisfied customers are for 27 car brands and 112 individual models in Germany. The results were published on the Web site of Automobilwoche, a sister publication of Automotive News Europe.
German luxury brand Audi came in at #7 and Mercedes came in near the bottom at #8. So in Germany, the Germans are happier with their Honda than their Mercedes. Shucks, they are even happier with a Subaru ... and just think of the money they are saving!
The only thing Volkswagen had to show for itself was winning the "most improved" ranking for this year, jumping to #12 from #23 last year. But then again when you are #23 on a list of 27, there's a lot more room to go up than there is to go down.
And the tail end of the list? That honor goes to Chevrolet at #27 and the cute little Smart car at #26.
Not only do the Japanese manufacturers lead quality surveys and customer satisfaction surveys in the US, they do it in Europe too. That only proves that people are the same pretty much everywhere. When it comes to buying a car, they just want something that runs right and that the manufacturer will stand behind. Hey, Detroit, is that too much to ask for?
Burdge Law Office
www.UsLemonLawyers.com
Helping Consumers Protect Themselves Since 1978
www.UsLemonLawyers.com
Helping Consumers Protect Themselves Since 1978
Subscribe in a reader- Toyota Trashed In Industry Quality Survey
Normally Toyota ranks high in the annual 2010 JD Power "initial quality survey" each year but this year, the massive recalls, including the unintended acceleration mess, cost them big time. Down, down, down they went. Down to 21st place. At the same...
- Dealers Improving Service
Car dealers are improving but they still keep some customers waiting, irritating them and costing them business. The JD Power Sales Satisfaction Index analyzes the purchase "experience" based on reports from the car buying public. What people complain...
- The Service Departments That Make A Difference
The service department is the front line of customer satisfaction or customer irritation. If the dealer's service department treats the customer like gold, the customer stays happy and will put up with almost anything that goes wrong with their vehicle....
- Some Cars Run Right
The latest annual reliability survey from Consumer Reports applauds some Asian automakers while again lobbing lemons at US makers and, this time, tossing a few at European automakers too. The "Top 31 most reliable" scorecard: Japanese: 29 US: 2 European:...
- Manufacturers - The Good, The Bad, The Ugly
It is just a fact of life that some manufacturers seem to care more about consumers than others. We've been helping consumers since 1978 and have seen many manufacturers come and go. We think that the ones who have succeeded, and have stuck around,...